Scheduled Maintenance Notice: On February 13, 2024 from 9:00 AM – 11:00 AM ET, the live chat system will be unavailable for maintenance. During this time, we will revert to our previous Live Chat system.
On December 20, 2023, InMotion Hosting and our family of brands transitioned to new asynchronous messaging.
Since then, we’ve been testing and updating our Helpdesk to improve your experience with our services. However, after carefully evaluating your feedback, we realized that this change didn’t provide the support and convenience we envisioned.
We understand that this update to our live chat service has been difficult for some of you, and we sincerely apologize for any inconvenience or frustration this may cause. Our main goal has always been to provide you with the best customer service experience and in this case, we admit that we did not live up to your expectations.
So we’re pleased to announce an immediate return to our previous live chat system effective February 13, 2024. Our chat system is available 24/7 as always to ensure your questions are answered. Additionally, we want to assure you that we are actively working through open tickets you may already have with us to provide the best possible support.
We would like to express our gratitude for your patience and understanding throughout this process. Your feedback has been invaluable in helping us identify areas for improvement, and we are committed to continually improving our services to better meet your needs. If you would like to leave any additional feedback for us, you can contact our Customer Success Manager directly at ashleyne [at] inmotionhosting [dot] com.
Moving forward, you can expect the same level of dedicated support and world-class customer service you’ve come to expect from us.
